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Manager - Sales Engineering ( Packaging Industry )

Job Description As the Sales Engineering Manager, you will be responsible for overseeing all aspects of the Sales Engineering Department. You will lead a team of Sales Engineers to analyze and develop technical solutions that accurately address customer needs for large complex projects in the Packaging industry. Responsible for managing projects from the RFQ (Request For Quote) phase, technical solution development, through to closing the order and handoff to Project Management. SALES ENGINEERING DEPARTMENT MANAGEMENT Define and monitor the departmental structure to ensure efficiency and effectiveness. Achieve human resource goals of sales engineering, including but not limited to hiring, training, mentoring and monitoring department associates. Formulate annual department objectives and assist the Director, Sales & Marketing to achieve the overall company goals. Formulate annual performance and growth objectives for assigned personnel and appraise their performance.  Administer company compensation procedures. Facilitate new processes, tools, training and methodologies for department to ensure success within the department and across the company. Financial management: Monitor order entry performance, order entry margin and other department KPI's. Recommend and implement to optimize performance. Oversee and manage the department operating budget. Serve with other department managers to facilitate relationships across departments in order to achieve the company goals and objectives.  MANAGEMENT OF PROJECT INITIATION AND DEFINITION Participate in pre-order sales calls as needed. Coordinate sales support coverage and manage quoting processes and execution. Oversee resource planning, reporting, territories, objectives and communications for the sales engineering team. Provide pre-order sales support capacity.  MANAGEMENT OF ORDER EXECUTION Facilitate processes and procedures to identify and manage customer requirements. Collaborate with sales, engineering, operations, finance and service to develop and implement order execution procedures to achieve customer and company goals. Monitor order targets including schedule, profit and risk and provide guidance to Sales Engineers. Provide sales engineering capacity relating to order execution (customer contact, design and project reviews, travel, customer visit coordination, margin tracking and customer satisfaction).  SALES AND PRODUCT PROGRAM Assist with marketing our capabilities (application notices, field photos/videos, tradeshows, sales training, presentations, pricing tools and sales tools). Collect and provide input for product line improvements and future developments to the Product Manager. Observe and collect competitive technology and market information. Other duties as assigned. SUPERVISORY RESPONSIBILITIES Lead a team of Sales Engineers Responsible for hiring, on-boarding and retaining of properly qualified personnel, training, developing, mentoring and monitoring department associates. Formulate annual performance and growth objectives for assigned personnel and appraise their performance. Administer company compensation procedures. Qualifications BASIC QUALIFICATIONS: Bachelor's degree in Engineering. 8+ years of business experience in sales engineering and/or engineering. 3+ years of experience in managing teams. 5+ years of experience within the packaging or capital equipment industry. PREFERRED QUALIFICATIONS:  Strong leadership, ownership, accountability, and drive for excellence.  Excellent interpersonal and communication skills.  Experience in managing people and complexity in a multinational environment.  Commitment to promoting diversity and inclusion, teamwork and collaboration within and outside of Sales Engineering department.  Market and customer orientated.  Out of the box thinking and encouragement of driving for creative, marketable solutions.   Drive for excellence by continuous improvement and sense of urgency.   Ability to challenge and motivate team members to achieve desired results.  PC and SAP business system skills to track project status and monitor performance.   Commitment to company values.  Extensive experience of packaging equipment used in the food and pharmaceutical industry.  Detailed technical understanding of HFFS, VFFS, or Robotic technologies desired.  Extensive experience of managing complex projects with multi-national clients.  Experience of the Food and Pharmaceutical industries.  Familiarity of SolidWorks/AutoCad, CRM and SAP.  Fluency in English; additional languages are a plus.
Salary Range: NA
Minimum Qualification
8 - 10 years

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